Announcing Changes to our Shipping & Discounts Policy
Effective Thursday, April 9th, 2009 at 9am PST

Well, after many years of our "Free Shipping $30 or More" policy, we've found that our costs for shipping and raw materials have risen too much to continue offering free shipping at that level.  In fact, over the last 5 years our shipping costs have doubled.  But we still want to offer free shipping - a feature that we appreciate when we shop online. So, effective 9am, Thursday, April 9th, we've implemented the changes outlined below.

Changes to Free Shipping Policy
We know economic times are tough right now. So to maintain a win-win situation for both our customers and our family-run company, we've chosen to keep prices steady, but decrease our per pound shipping costs which occurs when we ship higher volume shipments. The result (shown below) is a new standard website free/discounted shipping policy for continental US locations.  Typically, simply adding one or two additional bags to your order will result in continued free shipping or a shipping discount. The free/discounted method is calculated after coupons or discounts.

• Up to $29.99 - Live Standard UPS Rates
• $30-$49.99 - $5.99 flat rate for UPS Ground
• $50 or more - Free Shipping for UPS Ground

Changes to High-Dollar-Value Discounts
We've also changed our high dollar value discount thresholds and converting them to coupon codes rather than automatic discounts.  With this, we hope to encourage higher order totals that should also offset our very high shipping costs.

• 5% off $90 with coupon code 5HDV
• 10% off $135 with coupon code 10HDV
• 15% off $175 with coupon code 15HDV

We continue to offer loyalty points and you may also want to consider joining our Audubon Coffee Club to save 5% on each order. Please note that you can redeem the high dollar value discounts coupon during checkout when you're setting up a club order as well. The discount will be taken with each subsequent order.  

Special Note to Current Coffee Club Members
Our customer service team will be entering the high dollar value coupon code for you IF your current, recurring club order subtotal meets any of those new thresholds. So you will not have to edit your recurring order to automatically receive these discounts. However, if you want to raise your order total to get free shipping or to take advantage of any of these new discounts, you'll need to edit your club order, add products or quantity, and/or add a coupon code. Click here to learn how to edit your recurring order.

If you have any questions or comments please feel free to contact us via email at audubon_service@rogersfamilyco.com or at 1-800-829-1300.

Sincerely,
The Rogers Family Company - Roasters for Audubon Premium Shade-Grown Coffee