The Address Book allows you to store multiple addresses in your account.
Once signed-in to your account, select the Address Book tab on right.
Simply, select “Add Entry” to begin building your list.
Now, enjoy the convenience of instantly changing your ship-to address during checkout.
On the Shipping & Payment page, click the “Ship to a Different Address” tab on left.
Select (or add a new) entry, and click “Ship to this Address & Return to Checkout”. (Please note: the new address will be saved to your account profile.)
Recurring orders too!
If you have an active recurring order, you can modify your billing/shipping addresses using the Address Book on the Recurring Orders management pages. Please refer to the "Audubon Coffee Club - How it Works" page for more information.
In your shopping cart, you will now have the option to set a particular order on a recurring basis (if all selected items are eligible for a recurring basis).
If eligible, select the option, "Yes, I want to set this as a recurring order" and its frequency (in weeks) before checkout. This option is not available if you have ineligible items in your cart such as accessories or gift baskets.
Regardless of the order total, Free UPS Ground shipping is included only with the 1st recurring order. On all subsequent orders, freight charges will be assessed according to our Shipping Policy.
After failed attempts to log-in, click the "Recover Password" button.
Enter your valid e-mail address (the one you used for registration), and your account information will be mailed to you shortly.
Please check your "Spam" folder and filtering options as it may not recognize our address, audubon_service@rogersfamilyco.com. If this is the case, please add our email address to your address book.
Please use our "Search" tool, located on the upper left corner of the homepage, by entering the item number, title/name, or description of the coffee (if applicable).
Note: some products are seasonal, temporarily unavailable, or discontinued. Please contact us immediately at 1-800-829-1300 to verify.
You can redeem your points for any product in our store (including shipping and taxes in your order) at a 40 points to $1 value. So, for instance, if you have 200 points, you can apply them to $5 off your order total. (Please note that points cannot be applied toward recurring orders.)
You can redeem your points at any time to achieve a partial discount on your order total.
To use your points, add your items to your cart, and then click checkout. When you reach the "Payment Method" section, choose, "Pay With Points."
The system will show you how many points you have and will prompt you for how many points you want to use. If you want to use partial points, enter that number, otherwise, enter the total amount of points you have. Remember, the ratio is 40 points to 1 dollar.
If you use your points to pay a partial balance, you will need to pay the remainder with a credit card. The shopping cart will prompt you again for a Payment Method for the balance. The details of the breakdown will be shown in your confirmation invoice.
Find the "Recaffeinate" button in the upper, right-hand side of our website, and click this button.
If you're not already logged in, you will be prompted to "authenticate" (log on) with your username/password.
Use the date range search tool to see a list of all your past orders for the specified period. The easiest is just use the "All Date" option, and click "Search."
From the resulting order history list, click on the order number of your last order.
Find the "Add Order to Cart" link at the top of the page, and click the button. This will place the same products from your previous order into your shopping cart.
We do not process international shipments online. However, we welcome your order over the phone, 1-800-829-1300 or email,
audubon_service@rogersfamilyco.com.
Once an online order is submitted, it cannot be modified. We recommend placing a new order with the changes while we cancel the previous one.
Please call our Customer Service Group immediately at 1-800-829-1300 with this concern. Our business hours are from 8am-5pm PST, Monday to Friday (except holidays).
We send notifications of special deals, sales, and coupon codes to subscribers of our e-mail list about once per quarter.
To opt-in to the newsletter, please go into your profile and join the mailing group. (Please remember to save your changes). Or sign-up by placing your email address under "Mailing List Signup" on the right column of this page.
You are entitled to Free UPS Ground Shipping when you purchase $50 or more; orders between $30 and $49.99 will incur a discounted flat rate of $5.99 for UPS Ground Shipping (some restrictions apply). For more information, please refer to our Shipping Policy.
We offer High $ Value Discounts coupons on the following thresholds:
Your inbox may not recognize our email address under specific settings.
Check your “Spam” folder as it may have been redirected there. If so, consider adding our email address to your email address book which will often solve this
problem.
Like the new web site! It's informative and easy to navigate.
Kerncrest Audubon
I ordered the gift three pack so we could try all of your coffee. My husband and I loved all three! I drink my coffe while I watch the birds at my feeder in the mornings!
